Held at the glamorous Capella Sydney, Traveloka’s leadership team celebrated the “important milestone”, showcasing the booking app which promises to eliminate the pesky nuisances of travel, including rebooking flight disruptions, airport transfers and challenging data connectivity.
Founded in Indonesia in 2012, Traveloka has grown into a dominant player in the region’s travel tech space, with more than 140 million app downloads and partnerships with more than 250 airlines and 2.2 million accommodation providers.
Mr Albert Albert, Co-founder of Traveloka, said that Australia was a “special place” for their users and was in the top 10 most visited countries, reporting “double-digit growth” on their platform.
“Our team is working hard to understand our Australian travellers. We are working hard to build connections in this part of the world,” he added.
Kevin Sandjaja, Country Head – Australia, said a key objective for his team was to earn the trust of their customers by understanding their needs.
“A third of Australian travellers in Southeast Asia in the last two years said that this destination was the most stressful to visit,” he added.
“Our tools and deals reduce the stress of travel.”
Not only does the platform offers flights, hotels, airport transfers, car rentals and local experiences but will soon add cruising – as exclusively revealed by Bridie McGroder, Traveloka’s Head of Marketing (main picture).
“We know Southeast Asia better than anyone else and we know that it’s not always easy to navigate,” Ms McGroder said.
“We’ve helped millions explore confidently and easily, using local know-how and expertise.”
The Australian expansion comes amid rising demand for more reliable and flexible travel tools.
A survey commissioned by Traveloka in June found that 42% of Australians experienced stress during their most recent holiday.
Among those who travelled to Southeast Asia, nearly half reported issues such as flight disruptions, airport transfer complications and poor mobile connectivity.
The survey also found:
- 61% of Australians say changing flights is difficult
- 60% would struggle to find alternative accommodation if a booking fails
- 43% believe it’s hard to get customer support from their booking provider
- 51% would have trouble connecting to a local network on arrival
Traveloka’s platform ‘add-on’ features include free eSIM for instant mobile connectivity, flexible rescheduling and refund tools, 24/7 multilingual customer support and commissionable products for travel agents and wholesalers.
“We are committed to solving problems and make travel easier,” said Ms McGroder.
The launch also signals Traveloka’s focus to build strong B2B partnerships, including API integrations, trade portal access and joint campaigns with tourism boards.
They are working with local partners such as Westpac and Mastercard to tailor Traveloka’s offerings for the Australian market.
https://www.traveloka.com/en-au
