It was the largest turnout in ATIA’s history, reflecting the scale of industry concern.
The webinar provided attendees with an understanding of the RBA changes, as well as tools to adopt once the surcharge ban starts on October 1.
Mint Payments outlined the steps they have taken to support the travel industry, including solutions such as Mint Protect to help travel businesses protect their margins and adapt to the changes, rather than simply absorb surcharging costs.
This includes service fees and alternative payment methods such as PayID or Zip.
Alex Teoh (main image), Mint Payments CEO, noted that the changes weren’t without precedent, as surcharges were removed in the UK in 2018.
“Over 95 per cent of travel businesses currently rely on surcharging, so this is a significant and far-reaching change for the industry,” said Mr Teoh.
“The biggest concerns we’re hearing are around the impact on margins, as well as the added complexity it creates in managing payment workflows and cost transparency.”
Mint Payments’ practical tips:
- Be aware that card payment demand will likely increase
- Explore new pricing models and lower cost alternatives through payment providers
- Businesses have time to prepare before October
- Find ways to manage payment costs across the booking
- Work with your mid-office to integrate digital payment methods
- Mint Payments is offering support to ATIA members across the travel industry
The webinar, which was recorded, also included a Q&A session.
“While the changes are substantial, there is a clear window for preparation,” Mr Teoh continued.
“Travel businesses should be working closely with their payment providers now to understand customer payment behaviours, explore lower-cost alternatives and implement the right pricing and operational strategies ahead of October.
“This is not simply a matter of repricing. It requires a broader shift in how payments are managed across the business. With the right approach, including the use of alternative payment methods and more efficient workflows, businesses can minimise the impact and protect their profitability.”
“The proposed ban on surcharging represents a major shift in how travel businesses operate,” said Dean Long, ATIA CEO.
“It places a very real financial and operational burden not only on travel agents and tour operators, but ultimately on consumers as well, as businesses look for ways to absorb or redistribute these costs.”
