Q: What was your first job and what did you learn from it that you still use today?
A: My first job was at KFC and although it might not sound glamorous, it was a pivotal experience that shaped my approach to work.
It was my introduction to working in a fast-paced, high-pressure environment where teamwork was essential. I learned how to manage stress, stay focused during busy periods and work efficiently as part of a team.
That job taught me the importance of showing up, being reliable and taking pride in doing even the small tasks well.
These lessons have stayed with me throughout my career and continue to influence how I approach challenges and collaborate with others.
Q: What’s the first thing you do when you start a new position?
A: Whenever I start a new role, my first priority is to observe and listen. I spend time getting to know the team, understanding the systems and processes in place, and learning about the company’s goals and values.
I believe that the best way to contribute meaningfully is to take the time to understand how things work, ask questions and build relationships.
That foundation helps me hit the ground running while ensuring I align with the team’s dynamic and expectations.
Q: What advice would you give someone wanting to start a career in travel now?
A: My advice would be to stay curious and flexible. The travel industry is constantly changing – new technologies, destinations and trends emerge all the time.
The most successful people in this industry are those who embrace change and keep learning.
Also, one of the most underrated but valuable skills is the ability to really listen. Whether it’s understanding a client’s dream trip, taking on feedback from colleagues, or learning from mentors, listening helps you grow and deliver better experiences.
Q: If you hadn’t gone into travel, what career path might you have taken?
A: Honestly, I’m not sure – I’ve never seriously considered another path. From the moment I started working in the ski and travel industry, it just clicked.
I found something that combined my passion for adventure, snow and helping others create unforgettable experiences. It’s hard to imagine doing anything else that would bring me the same level of excitement and fulfilment.
Q: Who would you most like to sit next to on a plane, living or dead?
A: Steve Irwin, without a doubt. He had such an infectious passion for life and I think it would be an exciting and passionate plane trip.
I imagine the stories, energy and genuine curiosity he’d bring to the conversation would make even the longest flight fly by.
Plus, I think his love for nature and the outdoors would make for some really inspiring discussion.
Q: What are some of your favourite spots around the world?
A: Ski resorts are definitely my happy place. I’ve been lucky enough to visit some incredible destinations around the world and a few really stand out.
Japan holds a special place in my heart – the deep, dry powder, the cultural experiences and the warm hospitality make it a truly magical place to ski.
North America is amazing for its vast terrain, variety of resorts and high-quality facilities. I also love New Zealand’s South Island for its laid-back atmosphere and incredible alpine scenery.
Outside of ski destinations, I’ve travelled throughout Europe and especially loved Croatia, the Greek Islands, Spain and Portugal – all rich in history, delicious food and coastal charm.
One of my recent highlights was a family holiday to Fiji. The kids had the best time – sun, sandy beaches, endless ice cream and lots of laughter. It was one of those trips that just felt joyful from start to finish.
Q: What is your best travel story?
A: One of my best (and most entertaining) travel stories was from a famil trip to Japan with a group of 32 travel agents.
If you’ve ever tried to move that many people through busy train stations, onto bullet trains and around unfamiliar cities, you’ll know it’s part coordination, part chaos and 100% memorable.
We were travelling between ski resorts and the plan was to take a bullet train. Sounds easy, right? Except coordinating 32 people with oversized ski bags through Tokyo Station during peak hour is like trying to herd cats – on skis.
There were frantic sprints through ticket gates, someone nearly left behind (don’t worry, we got them!). Those little adventures brought so much laughter and camaraderie to the trip.
Between the culture, snow, food and late-night vending machine discoveries, it turned into one of the most fun and memorable travel experiences I’ve had.
Q: What are you most looking forward to about working with Sno’n’Ski?
A: I’m genuinely excited to continue being part of such a supportive and passionate team.
It’s a real privilege to work alongside people who not only know their stuff but who also really care about delivering amazing experiences. There’s a strong sense of collaboration and culture that makes every day enjoyable.
I’m looking forward to growing both personally and professionally, learning from others and contributing to creating unforgettable holidays for our skiiers.
Helping people make lifelong memories in the snow is something we never get tired of.
