Singapore Airlines (SIA) has been recognised by Aussies with two major consumer awards, reflecting its focus on service excellence and a reliable end-to-end travel experience.
SIA was named the 2025 ‘International Airline of the Year’ in the Roy Morgan Annual Customer Satisfaction Awards, marking its sixth consecutive win and 10th award win overall.
These awards are based on customer satisfaction ratings collected through a survey of more than 60,000 consumers and 12,000 business decision-makers annually.
SIA also won the Reader’s Digest 2026 ‘Australia’s Most Trusted Brands Award’ in the airlines category for the fourth year in a row.
“Australia remains an important market for the SIA Group almost 60 years on from our first operations Down Under in 1967,” said Mr Foo Chai Woo, Singapore Airlines Regional Vice President South West Pacific,
“This recognition reflects the continuing work of our teams in Australia and across our network, who remain focused on delivering reliable operations and thoughtful customer care both on the ground and in the air.”
As part of SIA’s continued investment in Australia, SIA will deploy its Airbus A380 on the Singapore–Melbourne route during Northern Summer 2026, increasing seat capacity for customers by almost 90,000 over six months and marking the return of the award-winning Suites Class to the Melbourne market.
SIA will also offer enhanced choices for Australian travellers with further schedule and aircraft updates across Adelaide, Brisbane, Cairns and Melbourne during the Northern Summer and Northern Winter 2026 seasons.
Looking ahead, tickets are on sale for SIA’s daily return services to Western Sydney International Airport from November 23 on its Airbus A350-900 medium-haul aircraft, further expanding choice for customers across Greater Sydney.
