Qantas has revealed they are yet to be contacted by anyone who claims to have the data stolen in this week’s cyber-attack.
Up to six million customers were potentially affected by the breach which took place at one of the airline’s contact centres.
Personal data – including names, birth dates, frequent flyer numbers and contact information – was exposed. Other personal information, such as credit card, passport and financial details, were not at risk.
In an update provided this morning the airline said they were yet to be contacted by anyone who claims to have the stolen data.
“We know that data breaches can feel deeply personal and understand the genuine concern this creates for our customers,” said Vanessa Hudson, Qantas CEO, who was abroad at the time of the attack.
“Right now we’re focused on providing the answers and transparency they deserve,” she added in a statement released to media.
“Our investigation is progressing well with our cybersecurity teams working alongside leading external specialists to determine what information has been accessed.
“We’re finalising a process that will enable us to provide affected customers with more information about their personal information that was potentially compromised.”
A message on the Qantas website assures customers that the breach has no impact on its operations or the safety of the airline.
“We are treating this incredibly seriously and have implemented additional security measures to further strengthen our systems,” Ms Hudson added.
“Our customers can be assured that we have the right expertise and resources dedicated to resolving this matter thoroughly and effectively.
“I want to apologise again for the uncertainty this has caused. We’re committed to keeping our affected customers informed with regular updates as our investigation progresses.”
