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Themed ‘Shine’, this year’s event – which takes place from November 10-12 at The Star Gold Coast – will feature a speaker line-up headlined by UK-based customer service visionary Geoff Ramm (pictured above).

Described by FORBES magazine as “a game changer”, Ramm works with some of the world’s leading brands, including Warner Brothers and McDonalds, to forge innovative customer service concepts.

More than 250 members and preferred partners are expected to attend this year’s event.

The conference will also feature interactive workshops, networking sessions, a preferred supplier exhibition and the return of the National Awards Gala Dinner, where members will be encouraged to embrace “a new level of luminance”.

“Not only are we seeing incredibly strong and sustained demand for travel, but consumers are now more aware than ever of the unrivalled expertise and enormous value that travel professionals deliver,” said Christian Hunter, Managing Director.

“Our future looks brighter than ever. This is our time to shine.”

www.travelagentschoice.com.au