Flight Centre Travel Group’s (FCTG) corporate division has posted record total transaction value (TTV) and revenue, with its USA business crossing the USD$2 billion TTV mark for the first time.
The landmark result was revealed as part of the Group’s end-of-financial-year results to the Australian Securities Exchange.
Global Corporate CEO Chris Galanty said the result reflected a business that had spent recent years transforming how it works, and was now turning that transformation into growth.
“It was a record year for TTV and revenue, and the productivity work we’ve been putting in for a number of years is really showing up in the result,” Mr Galanty said.
“This is despite headwinds, including the conflict in the Middle East, which affected businesses across Asia, the Middle East, Africa and parts of Europe. We’re operating in a world that keeps throwing curveballs, and our teams navigated that really well.
“We also saw some strong new wins in FCM Travel, mostly landing in the second half, and we’re onboarding those customers now. The pipeline is very strong, with a lot of RFP activity across our core markets.”
The USA was a standout. Corporate TTV in the market surpassed USD$2 billion for the first time.
“The US is the largest travel market in the world, and we still only hold a small share of it,” Mr Galanty said. “That tells you how much room we have to keep growing there.”
Corporate Traveller, the group’s dedicated SME travel brand, also had a milestone year, with particularly strong growth in North America.
“Corporate Traveller was the star of the show this year,” Mr Galanty said. “It’s the only global travel management company built purely around the SME customer.
“What makes it different is the combination of our own technology, a platform called Melon, with a dedicated travel consultant for every customer. Customers get modern tools and real personal service, and FCTG’s buying power behind them too.”
Closer to home, the ANZ Corporate business had its best ever year for both TTV and profit, strengthening its position as the number one player in the local market.
Much of the year’s profit growth has come from what Mr Galanty calls “productive operations,” a multi-year effort to modernise the way the business runs.
“We’ve automated more of the process and given customers the tools to do more themselves when that’s what they want,” Mr Galanty said.
“What I’m proudest of is that this hasn’t come at the expense of service. We hit record SLA, NPS and CSAT scores this year. Productivity and customer experience have moved together, not against each other.”
“Our focus is now shifting from productivity to growth. We’ve done the hard work of transforming the business; now the job is to take this proposition to market and win more customers. We’ll be investing more in sales and marketing this year, and next, than we ever have before.”
Mr Galanty said investment in the Group’s proprietary platforms was key for both FCM Booking and Melon, and the two AI tools now embedded across the business, SAM in FCM and MEL in Corporate Traveller.
“We’re genuinely excited about what AI is doing for us. It’s helping us personalise the experience for customers and making our people more productive, and customers are telling us it’s leading the industry,” he said.
“This was a good year, built on the back of a lot of hard work from our people and a lot of trust from our customers. Now we get to focus on what excites me most, which is growth.”
FCM Travel and Corporate Traveller Global COO Melissa Elf said FY26 had proven the resilience of the corporate travel sector, with customers continuing to prioritise business travel despite ongoing economic and geopolitical uncertainty.
“Businesses are operating in a complex environment, but they’re continuing to invest in travel because they understand the importance of being face-to-face with customers, partners and colleagues,” Ms Elf said.
“Over the past year we’ve continued to invest in the capabilities that help our customers succeed, from the expansion of our technology and AI ecosystem, ongoing NDC deployment across our business, delivery of self-service solutions and enhancing the travel experience across our brands.
“The performance reflects the strength of our offering, the dedication of our people and the trust our customers place in us every day.
“As we look ahead to FY27, we’re confident in the role business travel will continue to play in connecting people, supporting economic activity and helping organisations unlock new opportunities. Our focus remains on combining exceptional people with smart technology to deliver the best possible outcomes for our customers.”
