PONANT Explorations has named Gino Andreetta as Chief Client and Hospitality Officer, a newly created role designed to elevate the end-to-end guest experience across the expedition cruise line.
Benoit-Etienne Domenget, PONANT Explorations CEO, said the appointment came at a defining moment in the company’s development.
“His exceptional international background, his proven ability to successfully drive premium positioning and his deep understanding of client expectations make him uniquely positioned to help us achieve our North Star ambition,” Mr Domenget said.
Mr Andreetta brings more than 35 years of international experience in luxury travel and hospitality across four continents, most recently with Club Med where he drove premium repositioning initiatives, accelerated digital transformation and transformed customer experience standards.
Mr Andreetta (right) said he looked forward to shaping a distinctive vision of hospitality for the company.
“I look forward to working with the teams to further elevate the guest experience, creating journeys that are not only exceptional and deeply meaningful, but also aligned with the evolving aspirations of luxury travellers. Together, we will continue to shape a distinctive vision of hospitality where emotion, authenticity and responsibility go hand in hand,” Mr Andreetta said.
Reporting directly to the CEO and joining the Executive Committee, Mr Andreetta will lead a division bringing together Hotel Design and Operations, Product Design and Development, Explorations, Client Satisfaction and Onboard Activities.
Mr Andreetta takes up the post on July 1.
