FCM Travel has appointed Mark McSpadden as Chief Product Officer, with responsibility for the company’s end-to-end product and artificial intelligence strategy.
Mr McSpadden will oversee product development, partnerships and technology integrations as FCM increases investment in proprietary technology for multinational corporate travel customers.
He will work alongside Melissa Elf, FCM Global Managing Director, and Jessica Dunderdale, Global Head of Product. Mr McSpadden will also join the Flight Centre Travel Group technology management team and report to John Morhous, Chief Experience Officer across the group’s corporate brands.
Mr McSpadden brings more than 15 years of experience across travel, product and technology. He previously served as Vice President of Global Product & UX at Amex GBT, where he led a portfolio of more than 20 products across traveller and travel manager experiences.
His earlier roles include Vice President of Digital Experience for Sabre Hospitality and Vice President of Emerging Products & Technology at Sabre, where he led work examining emerging travel technologies. Most recently, he was Head of Innovation at USAA Labs in the US.
“FCM has a unique opportunity to bring its proprietary technology, human expertise and the latest developments in AI together into one connected experience for customers,” Mr McSpadden said.
