Sydney Airport has launched Hosts, a new personalised meet-and-assist service for international passengers travelling through the T1 terminal.
Available for arrivals, departures and transfers, the service assigns travellers a dedicated host to assist with key airport touchpoints including check-in, security screening, border processing, baggage collection and wayfinding.
Departing passengers can be met at an agreed location and escorted through the terminal to their lounge or departure gate.
Arriving travellers can be met at the gate, assisted through formalities and baggage claim and accompanied to their preferred onward transport.
Mark Zaouk, Sydney Airport Group Executive Commercial, said the service was designed for travellers seeking additional support and convenience.
“We know there’s growing demand for airport services that provide additional support, comfort and convenience, particularly for passengers who may be unfamiliar with the airport, travelling with family, short on time, or simply looking for greater ease at every stage of their journey,” Mr Zaouk said.
Hosts follows the recent introduction of Fast Track, with Sydney Airport planning further premium services as part of a broader focus on passenger experience.
