Club Med (main image) took home two awards at the NTIA, winning ‘Most Popular Accommodation Group’ for the third consecutive year and ‘Most Outstanding Sales Executive – Wholesaler’, recognising Giovanny Palacio, Business Development Manager for New South Wales.
Michelle Davies, General Manager for Club Med Pacific and New ESAP Markets.
“To be recognised by our Travel Agent partners as Most Popular Accommodation Group for three years running is an incredible achievement and we are deeply grateful for the trust and support that has earned us this recognition.
“To take home a second award this year, Most Outstanding Sales Executive recognising Giovanny Palacio (left) is a wonderful reflection of the strength of our people and the relationships we have built across the travel industry.
“Our Travel Agent partnerships are at the heart of Club Med’s success, so to see this recognised alongside our continued support from the trade is particularly meaningful. It is a testament to the dedication of our team and the trust our partners place in us to deliver memorable experiences for their clients.
“These awards come at an exciting time for Club Med, as we continue to evolve the brand and invest in our resort portfolio and development pipeline, bringing new destinations and experiences to our guests, including the highly anticipated openings of Borneo, Koh Samui and Manado in Indonesia.
“We’re incredibly proud of what our teams and trade partners have achieved together, and we look forward to continuing to give our partners even more reasons to recommend Club Med to their clients.”
Flight Centre Travel Group took home four awards at the NTIAs; ‘Most Outstanding Branded Travel Agency Group’ for Flight Centre, ‘Most Outstanding Travel Agency Network’ and ‘Most Outstanding Mobile Agency Network’ for Envoyage, and ‘Most Outstanding Global Travel Management Company for FCM’ (below).
James Kavanagh, FCTG global leisure CEO & managing director Australia
“It’s incredibly humbling to reflect on the achievements of the group this year at the NTIAs and to be recognised across corporate and leisure.
“It is a real testament to the hard work, dedication and passion of the individuals and teams behind the recognition.
“I couldn’t be prouder to lead a business full of people who care deeply about their work, whether it’s helping businesses travel seamlessly, or helping our customers create lasting travel memories.”
Andrew Stark, Flight Centre global managing director
“To take home most outstanding branded travel agency group is such a proud moment for us.
“The last two quarters of FY26 were really challenging, as it was for the whole travel industry, and I’m proud of everyone in our brand for their resilience and determination during the back half of that year.
“I want to thank our teams for being bold and brave this year, including everyone from product to risk, customer care, marketing, finance, operations and of course our travel experts consultants.
“I also want to thank our customers for continuing to choose us and trust us with their holidays.”
Astrid Richardson, global general manager Envoyage Group
“What a proud moment for Envoyage. Our team bring so much care and energy into supporting our travel entrepreneurs, and it’s wonderful to see that passion recognised with this award.”
Emirates was named ‘Most Popular Airline – Online’
Barry Brown, Divisional Vice President Australasia at Emirates.
“It is an immense privilege to see Emirates recognised here in Australia for our commitment to product and service excellence.
“Being named Most Popular Airline – Online at the 2026 National Travel Industry Awards is a wonderful endorsement from our local travel partners and customers.
“This recognition underscores Emirates’ continued focus on product innovation, customer experience and connectivity, as we continue working to further elevate our onboard and on-ground experiences.
“In our 30 years of operations in Australia, Emirates has consistently sought to deliver value to our customers, and to Australia, and we look forward to continuing this well into the future.”
The APT Travel Group was named ‘Most Outstanding Tour Operator – Global’.
David Cox, APT Travel Group Chief Executive Officer.
“To be recognised as Most Outstanding Tour Operator – Global is a tremendous achievement and one that belongs to every member of our team and the support from our trade partners.
“As we approach The APT Travel Group’s centenary year in 2027, this recognition is a great reminder of what has made The APT Travel Group successful for almost 100 years.
“Our success has always been built on putting our guests first and continuing to evolve with their changing needs and expectations. That mindset remains just as important today as we look ahead to the next chapter of growth.”
